Beijing, Shanghai airport transfers!

Read before use

1. How to type the correct address

If you know the Chinese characters, it is the most accurate and direct way to get the right address.

Or you can type Chinese phonetic alphabet. It is also easy to find the address you want.

Notice: When you type the address, just pay attention to the Chinese address. There will be some differences between Chinese address and English address. Why this happens? Based on national policy and regulations, all the maps including Google DO NOT have the English version. In order to solve this problem, we use translation tools. However, it inevitably generates a few translation errors. Please just ignore this.

If you have difficulty in spelling the correct address, free to dial the customer-service number +86-10-84685412.

2. Cancellation Policy

Cancellation fees help ensure more efficiency on the MyChinaTaxi App as well as faster pickups for riders. You can cancel a trip at any time before or after you've been matched with a driver.

Cancellation for Instant Bookings

To cancel before you are matched with a driver, there is no cancellation fee.

To cancel after you've been matched with a driver, a cancellation fee will be charged in the following situations:

1. You cancel the trip after the driver information is provided and before the driver arrives, 50% of cancellation charge will be applied.

2. If you cancel at any point after the driver arrives, 100% cancellation charge will be applied.

3. If you are late 5+ mintues to the meeting point, the driver may cancel your hire, however we can find another car for you! You need to wait for more time. If you cancel the trip 50% cancellation charge will be applied.

4. If your mobile phone, text message and messagin in app cannot be connected or taking up too much time to contact you by all means,The driver may released and cancellation charge will be US$ 5.

Once a trip has started, you can end it by notifying your driver that you'd like to be dropped off. The driver will end the trip for you. No refund for the rest trip.

Cancellation for reserved bookings

1. Cancelltion within 12 hours prior to the departure time, 50% will be charged.

2. If you cancel at any point after the driver arrives, there is no refund.

3. If your mobile phone, text message and messagin in app cannot be connected or taking up too much time to contact you by all means, the booking will be cancelled automatically and 50% will be charged.

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through the email mychinataxi@cpt-travel.com.