Cancellation fees help ensure more efficiency on the MyChinaTaxi App as well as faster pickups for riders. You can cancel a trip at any time before or after you've been matched with a driver.
If you cancel your trip before we match a driver and haven’t send your drivers information, you can cancel your trip free of charge. Go to the left bar inside the menu, my trips, select the trip you want cancel, click cancel and all set.
We charge you a fee to compensate your driver for the time and gas.
(1) Customer cancels after the driver matched and driver’s information send to customer. Customer will be charged $3 for cancellation fee.
(2) Customer cancels after the driver has taken the order 3 minutes or more $5 will be charged as cancelation charge.
(3) Customer late more than 5 minutes driver canceled the ride, $5 will be compensation to the driver..
(4) Driver waited 10 minutes but customer no show, the driver canceled by himself. $10 will be charged as cancelation charge.
(5) Your driver is arrived no late than 5 minutes of the original estimated arrival time, customer cancel in this period, $10 will be charged.
(6) If the driver late more than 5 minutes of the original estimated arrival time, customer canceled the ride, customer can get 100% refund.
(1) 100% refund before driver’s departure time.
(2) $10 will be charged after driver departure to pick you up.
(3) For no show to reserved rides, no refund available.
(1) The pick-up service is based on the actual arrival time of the flight. The included waiting time of the flight is 1 hour and 40 minutes for free. If the waiting time exceeds 1 RMB (0.146 USD) per minute, the maximum waiting time is 2.5 hours.
(2) After 2.5 hours waiting time but pax still not show up, the driver can close the order if the passenger does not show up. No refund.
(3) 100% refund 12 hours before flight time.
(4) No refund within 12 hours before flight time.
(1) Once a ride has started, you can end it by notifying your driver where you'd like to be dropped off en route. The driver will end the ride for you. No refund for the rest trip.
(2) If you change the destination far beyond the original ride destination, cause more gas and driver services, you agree that we will charge your credit card for the exceeded ride part with our standard.
INCORRECTLY CHARGED A CANCELLATION FEE
If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through the email firstname.lastname@example.org.