Terms & Conditions

PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND MY CHINA TAXI.

1. Contractual Relationship

These Terms of Use ("Terms") stipulates your use of the website, from within China and its territories and possessions, of the applications, websites, content, products, and services made available in China and its territories and possessions by mychinataxi.com. The website mychinataxi.com belongs to the company called LinkTri Technology Development (Hong Kong) Co., Limited. Co., Ltd.

If you the Services, it means you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you.

MY CHINA TAXI reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH MY CHINA TAXI ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

2. Privacy Policy

This privacy policy mentions how to protect any information you submit. All the information you submitted is protected. You can be assured that it will only be used in accordance with this privacy statement.

3. Arbitration Agreement

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against MY CHINA TAXI on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against MY CHINA TAXI, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Mychinataxi by someone else.

4. The Services

Based on the terms mentioned, you are granted a limited license to:

a. use the Applications on your personal device solely in connection with your use of the Services;

b. use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use.

5. Use of the Services

5.1 About User Account information

you need to register a Mychinataxi account before use. And the name, the email or the phone, the nationality and other information required should be filled completely. And all the information should be accurate, complete, and up-to-date information.

If not, it may result the failure of payment or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.

5.2 Text Messaging and Telephone Calls

You can receive the message if the car is already arranged. This message includes the name of the driver, the plate number, the driver’s phone number, the meeting point and so on. If any questions about the service, you can call our call center for help. We are ready for you at every time.

6. Payment

Please note the price is generated automatically after the form is filled. To confirm the price you will need to click on the confirm button in the check out page.

If the payment on the credit card / Debit Card / Net Banking is declined / Failed for some reason, for alternate payment instructions you must inform us via the time of departure, else the order is liable to be cancelled.

Sometimes Online Making Payment Through Our Websites it takes 24 hours to 36 hours To Reflect Amount in Our Account and We Cannot Confirm or Provide any Services unless we received amount.

Any delay due to unavoidable circumstances like bandh, traffic jam, breakdown, accidents, severe weather conditions etc is not held responsible.

7. Cancellation Policy

Cancellation Policy?

Cancellation fees help ensure more efficiency on the MyChinaTaxi App as well as faster pickups for riders. You can cancel a trip at any time before or after you've been matched with a driver.

If you cancel your trip before we match a driver and havent send your drivers information, you can cancel your trip free of charge. Go to the left bar inside the menu, my trips, select the trip you want cancel, click cancel and all set.

1.Cancellation policy for instant rides

We charge you a fee to compensate your driver for the time and gas.

(1) Customer cancels after the driver matched and drivers information send to customer. Customer will be charged $3 for cancellation fee.

(2) Customer cancels after the driver has taken the order 3 minutes or more $5 will be charged as cancelation charge.

(3) Customer late more than 5 minutes driver canceled the ride, $5 will be compensation to the driver..

(4) Customer no show, the driver canceled by himself. $10 will be charged as cancelation charge.

(5) Your driver is arrived no late than 5 minutes of the original estimated arrival time, customer cancel in this period, $10 will be charged.

(6) If the driver late more than 5 minutes of the original estimated arrival time, customer canceled the ride, customer can get 100% refund.

2.Cancellation policy of reserved rides

(1) 100% refund before drivers departure time.

(2) $10 will be charged after driver departure to pick you up.

(3) For no show to reserved rides, no refund available.

3.Cancellation policy of airport transfer.

(1) The pick-up service is based on the actual arrival time of the flight. The included waiting time of the flight is 1 hour and 40 minutes for free. If the waiting time exceeds 1 RMB (0.146 USD) per minute, the maximum waiting time is 2.5 hours.

(2) After 2.5 hours waiting time but pax still not show up, the driver can close the order if the passenger does not show up. No refund.

(3) 100% refund 12 hours before flight time.

(4) No refund within 12 hours before flight time.

4 Destination change while in a ride.

(1) Once a ride has started, you can end it by notifying your driver where you'd like to be dropped off en route. The driver will end the ride for you. No refund for the rest trip.

(2) If you change the destination far beyond the original ride destination, cause more gas and driver services, you agree that we will charge your credit card for the exceeded ride part with our standard.

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, request a refund through the email mychinataxi@cpt-travel.com.

 

8. The Services

The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule transportation, including with third party providers of such services under agreement with mychinataxi or certain of mychinataxis supplierschinese car hailing companies, affiliates or clients, travel agents ("Third Party Providers"). In certain instances the Services may also include an option to receive transportation services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by mychinataxi in a separate written agreement with you, the Services are made available for you to use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN TRANSPORTATION THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH MYCHINATXI AS A PROVIDER OF TRANSPORTATION, OR AS A TRANSPORTATION CARRIER. FOR ANY ACCIDENT MADE BY THIRD PARTY SUPPLIERS VECHILES WILL NOT BE CONNECTED TO MYCHINATAXI, BUT MYCHINATAXI WILL HELP TO PROVIDE THE THIRD PARTIES INFORMATION AND CONTACT DETAILS AND HELP TO GET THE INSURANCE COMPENSATIONS FROM SUPPLIERS INSURANCE COMPANIES.

For the steps if there is accident happened in China:

How to handle it?

Step1, Accident happened, custom call 122 emgency road accident number, he need get a policeman come to the spot and get accident paper issued by the policeman.

Step2, Driver will call to his insurance company , his working car company or other compaies like DIDI, Shouqi ect to let them come to see the spot and accident.

Step3, Custom going to the hospital and driver (his company) will cover all the cost, then the driver With the accident paper to let insurance pay him.

Step4, If custom can not get money from the driver or insurance company, or he need more compensation (not satisfied with the amount driver and insurance company pay to him) he can sue the driver and insurance company to the court to get more money.

10. If passengers leave valuables in the car, MyChinaTaxi will provide the contact of the driver. MyChinaTaxi is not responsible for take valuables back or compensationr.

11. The English map supplier is not MyChinaTaxi. The may is not accurate enough. The passegner are obliged to provide the exact address including the number of the street.

9. The Jurisdiction Law

The terms and conditions provided is under the jurisdiction of Hong Kong SAR's law.